Effective Date: 01 January 2025
1. Privacy Policy
1.1 Information We Collect
WierdaBuild Hardware values your privacy. We collect personal information such as your name, contact details, and billing/shipping addresses when you place an order on our online store (www.wierdabuild.co.za). Additionally, we may collect your email address for communication and marketing purposes.
1.2 How We Use Your Information
Your information is used for:
- Processing and fulfilling orders
- Customer support and service inquiries
- Marketing and promotional updates (only with consent)
- Improving our services and website experience
1.3 Protection of Information
We implement industry-standard security measures to protect your data. We do not sell, rent, or share your personal information with third parties except as required by law or to facilitate order fulfillment (e.g., courier services).
1.4 Contact for Privacy Concerns
For any privacy-related concerns, please contact us at marketing@wierdabuild.co.za.
2. Refund & Returns Policy
2.1 Returns Eligibility
We accept returns under the following conditions:
- Items must be in their original, unused condition with packaging intact.
- Returns must be initiated within 7 days of purchase.
- Proof of purchase (receipt or invoice) is required.
2.2 Non-Returnable Items
Certain items cannot be returned, including:
- Used or damaged products (unless defective)
- Custom or special-order items
- Clearance or sale items (unless faulty)
2.3 Refunds Process
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be processed within 7 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
2.4 Exchanges
We offer product exchanges for defective or incorrect items. If you need an exchange, contact us at marketing@wierdabuild.co.za.
2.5 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for returns.
For any refund or return inquiries, please reach out to our support team at marketing@wierdabuild.co.za or visit our store at 277 Chris Hougaard Street, Wierdapark, Centurion, Gauteng.
WierdaBuild Hardware reserves the right to modify this policy at any time. Updates will be posted on www.wierdabuild.co.za.